OBJECTIVE:
To obtain a position that will further advance my opportunity for personal growth as well as my career. Easily adjustable to any kind of work environment, dedicated to maintain high quality standard and willing to learn.
SKILLS:
Windows Operating Systems (NT, 98, 2000, XP, Vista, 2003 Server) and troubleshooting, Microsoft Office Suite (98, 2000, XP, 2003, 2007), HTML, Java, PHP, ASP, MySQL, C++, Visual Basic .NET, Adobe Applications, Macromedia Applications, Norton Systematic Ghost, Symantec’s and MacAfee Antivirus and Firewall protection, Lotus Notes, virus removal, adware and spyware removal, intermediate networking skills and troubleshooting, hardware installation
Ticketing Systems: HEAT, Remedy
Remote Desktop: Goto Assist, DameWare, LogMeIn
Basic knowledge Cisco routers, MAC OS, Linux OS, Novell, Citrix
Typing: 63 WPM
10 Key: 158 KPM
CERTIFICATIONS:
CompTIA A+
EDUCATION:
Mar 2006 - Oct 2007 DeVry University Irvine, CA
Bachelor’s of Science in Technical Management
Emphasis in Business Information Systems
GPA 3.74
Graduated with Magna Cum Laude
Dean’s List
Relevant Coursework: Fundamentals of Small Systems, Global Issues in Business, Project Management, Network Principles, Visual Basic for Business, Principles of Web Development, Business Systems Analysis, Database and Web Site Integration, Integrated Computer Applications, Principles of Management
Sept 2002 – Jan 2006 Saddleback College Mission Viejo, CA
Computer Science / Business Administration Major
GPA 3.2
Relevant Coursework: Advanced C++ Programming, Data Structures, Legal Environment of Business, Financial and Managerial Accounting, Principles of Macro Economics, Principles of Micro Economics, Interpersonal Communication
WORK EXPERIENCE:
March 2008 – Present Sapphire Technologies Irvine, CA
Junior Data Security for Capital Group in Irvine, CA
- Conducted checks on the Access Request form: Verified correct inline manager approvals and appropriate segregation of duties of in-scope applications.
- Created documentation on appropriate work flow and processes. Modified existing excel workbook to enhance functionality, increase efficiency, and minimize error
June 2007 - March 2008 TEKsystems Irvine, CA
IS Help Desk Coordinator / Analyst for Lennar Corporation in Aliso Viejo, CA
- Acquired and created necessary tickets for New/Modified Associate Profiles, Purchases, Terminations, System Changes, Relocations, Name Changes, and Training request forms via eFax and email.
- Handle password resets for numerous systems and call backs to associates in order to provide network login information, setup Lotus Notes on associate’s PC, and create JD Edwards profile. Assisted users with Blackberry Enterprise Activations. Setup local printers, remotely install software for associates, removed spyware and adware, removed viruses. Installed network printers, unlocked associates network accounts via Active Directory. Setup and configured Citrix Program Neighborhood and Citrix WEBica client. Provided Blackberry support.
- Provided level I technical support via phone, email, and remote desktop for large scale company. Responsible for overseeing incoming emails to the Help Desk and assigning tickets to appropriate teams.
- Average daily inbound calls of 28, daily outbound calls of 25, and closed over 4300 tickets during the past 7 months.
Oct 2006 - March 2007 Help Mates Staffing Lake Forest, CA
Document Center Batcher for Pacific Life in Foothill Ranch, CA
March 2007 – June 2007
- Prepped, sorted, separated, and prioritized new customer packets to be scanned and converted to electronic storage.
Data Processor, Data Entry, CRM Data Scrub for Insight Health in Foothill Ranch, CA
Oct 2006 – March 2007
- Prepped, Scanned, Indexed, and Audited patient packets to convert from paper/forms to electronic storage.
- Reviewed Patient information, dropped medical charges according to type of medical insurance. Responsible for meeting end of month requirements and generating reports.
- Went through thousands of Client records and called clients to very duplicate entries, update client information, link multiple offices.
May 2004 - March 2006 First Health Foothill Ranch, CA
Clerical, Coder I, Associated Data Entry Specialist
- Worked in various modules which Indexed and QA patient information being scanned and passed through stages of Docustream OCR Engine. Helped create and modify documentation for new Training/User Manuals. Trained new employees and delegated daily task to the team, as well as kept track of daily work flow and reports.
- Reviewed Patient Information and posted charges upon medical examination. Knowledge with CPT and ICD9 codes.
June 2003 - Sept 2003 Decision Management Company, Mission Viejo, CA
Internship in Technical Support
- Setup test environment of servers and workstations to test their Database software releases for bugs and improvements, compatibility on multiple operating systems (per release), help develop part of the user manual documentation.
ACTIVITIES:
Vietnamese Eucharistic Youth Scouts
1990 – 2001 - Member
2001 – Present - Head Leader
2003 – 2004 - Secretary
2004 – Present - Treasurer
Vietnamese Eucharistic Youth Intramural Basketball
2000 – 2002 - Team Member
2000 – 2004 - Men’s Coach
2002 – 2004 - Women’s Coach
